Frequently Asked Questions (FAQ)
1. What kind of plating does your company use for its jewelry?
Our jewelry is crafted from a high-quality brass alloy base and is plated with 18K gold for a luxurious and durable finish. We offer the following plating options:
18K Plated Gold
White Rhodium
Black Rhodium
Silver 925
Rose Gold Plated
White Gold Plated
2. What is the warranty on Brainstorm products?
We provide a 1-year warranty on manufacturing defects and plating issues.
Additionally, we offer repair services for items purchased within the last two years. Please note,
customers are responsible for shipping costs associated with repairs.
Important:
● Items purchased on sale are not covered by warranty and are not eligible for refunds or exchanges.
3. How should I take care of my Brainstorm jewelry?
To maintain the beauty of your jewelry, please follow these essential care tips:
● Avoid contact with cosmetics such as moisturizers, sunscreen, makeup, and perfume,
as these can damage the finish.
● Remove your jewelry before washing your hands, showering, or swimming, especially
in pools or at the beach.
● Store your jewelry separately, ensuring each piece is kept in its own compartment to
prevent friction and scratching.
● After wearing it, gently clean your jewelry with a soft lint-free cloth and store it in a dry safe place.
4. What is a FUSION stone?
A FUSION stone is made by combining two crystals. The lower crystal is white and milky, while the upper crystal is translucent and cracked in the color of the natural stone. When fused, they
create veins that resemble those found in natural stones, offering a unique and sophisticated appearance. The fusion stones are then cut and polished using the same high-end techniques as fine jewelry, ensuring they resemble natural stones closely.
5. How does the jewelry repair process work?
If your jewelry requires repair, simply send it to us, and our team will thoroughly assess the item. Repairs are performed by hand, with great care, to restore each piece to its original quality. Because of the meticulous craftsmanship involved, repairs may take longer than expected, but
we guarantee your jewelry will be returned to you in perfect condition.
Contact Us
If you have any additional questions or concerns, please don't hesitate to reach out to us:
● Phone: +55 (78) 1234-5179
● Email: brainstormjewels@gmail.com
We’re happy to assist you!
Free Shipping orders over $99
Receive free standard shipping (5–8 business days) on all U.S. orders of $99 or more. An elegant experience, from our hands to yours with the utmost care.
Expedited Delivery Options
Whether you're gifting or indulging, we offer delivery options to suit your timeline:Express (2 business days) or Standard (3–8 business days), because timeless elegance shouldn't wait.
Buy Now, Pay Later
Invest in timeless beauty on your terms.
Split your purchase into equal payments every two or four weeks. We make luxury more accessible to you. Checkout using Shop Pay. Conditions apply.
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